Royston posted this in
Operations on
June 26th, 2010
By Royston, on June 26th, 2010
The success of the Service Level Agreement (SLA) is also observed closely by your staff. We have seen in our outsource work that staff notice only too well whether their original employer is getting value or just being ‘ripped off’ and often have great fun when it does go wrong. This keen appraisal of how it works in practice impacts upon their own motivation and their relationships with both you and the outsource organisation. This excerpt from an interview gives an indication of how staff can view the situation:
Continue reading Get a service level agreement organised
admin posted this in
outsourcing on
June 10th, 2009
By admin, on June 10th, 2009
Creating a robust service level agreement is an essential task in an outsourcing transition – without one in place you have no idea of how you are performing in achieving the benefits. Of importance when creating a contract and SLA is to get all the right points down on paper so that there is no confusion in the future as to what was said or
Continue reading The service level agreement why its needed in an outsource
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