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UK outsourcing deals extended because of Brexit workload

UK outsourcing deals extended because of Brexit workload

Article source: https://www.ft.com/content/fa80d526-1b7a-11e7-a266-12672483791a

DailyTimes | Pakistan yet to be recognised as global outsourcing …

KARACHI: Pakistan is yet to make its name as a global outsourcing location and hence is not reaping many benefits from the global Information and Communication Technology (ICT) value chain while Pakistan Software Export Board (PSEB) need to facilitate interests of global IT Players in establishing business linkages with local IT houses.

This was stated by Ministry of Information Technology and Telecom (MoIT) on Saturday in Digital Pakistan Policy 2017.

IT industry’s global technology players are needed to not only outsource their development work to Pakistan but also to incubate or invest in Pakistani start-ups to create viable and profitable businesses and help steer the IT sector to the next level.

Increased and improved promotion of the Pakistan’s IT industry, products and services in the local and international markets is essential, it added.

Weak enforcement of judicial system regarding Intellectual Property Rights (IPR) protection, consumer rights and arbitration procedures including inventions, software code/solutions, trademarks, designs, literary works, and trade secrets etc is key issue. Existing legal framework for the protection of IPR, for both foreign and domestic business/trade needs to be further strengthened. Enforcement measures are needed to ensure proper implementation of the existing laws to control the software piracy and to assure the protection of intellectual property rights of both foreign and local software, said the policy. To adequately address and improve the international rankings in governance, entrepreneurship, knowledge capital, accessibility, demand stimulation and ICT skills, the IT policy focuses on four broad areas for implementing the policy imperatives which include sectoral digitization, cross-sector collaboration, IT sector sustainability, entrepreneurship and innovation.

The MoIT will develop an ‘Action Plan’ along with relevant ministries and departments detailing the time frame and outputs. MoIT will play the role of an enabler and facilitator, providing necessary guidance where required while other federal ministries, divisions and departments will take the lead role for the implementation of policy strategy falling within their domain.

MoIT said that Digital Pakistan Policy will serve as the foundation pillar for the construction of a holistic digital ecosystem in the country with advanced concepts and components for the rapid delivery of next generation digital services, applications and content.

Pakistan’s IT industry also needs to cover unique sales propositions in niche markets to enhance revenue generation. In addition to the digitization of key socio-economic sectors, a multi-channel e-government platform is required to increase the quality and reach of public services stimulating demand for e-services, applications and content.

3G/4G mobile spectrum auction of 2014 has boosted broadband mobile internet penetration, increased smart phone usage, generated demand for relevant digital services and applications, and accelerated the digitization of government and all sectors of socio-economic development. MoIT also outlined the departments and ministers that will responsible for achieving the goals set in the policy. For implementation of the Digital Pakistan Policy, various ministries and departments would be involved, it added.

Article source: http://dailytimes.com.pk/business/09-Apr-17/pakistan-yet-to-be-recognised-as-global-outsourcing-location

SEI assets climb 25% on ‘second wave of outsourcing’ – Citywire

SEI’s client assets rose 25% in 2016 due to what it described as a ‘second wave’ of outsourcing.

‘It is an interesting time now with a lot of clients now coming to us with the idea of outsourcing,’ said SEI commercial director Martin Steer (pictured).

‘It is the second wave of outsourcer really, so people who previously said they would never outsource are actually coming to us.’

Client assets hit £31.6 billion at year end, the group said in its full-year update, up from £25.2 billion in 2015. Steer highlighted the majority of the £6 billion increase was gained from existing clients.  

‘You [previously] had the first period of firms that were willing to outsource.

‘Firms who were not part of that waited to see if it was successful, but over the last few years, lots of things have changed in the marketplace be it the cost of regulation, the general cost of running a platform, and the technology advances.

‘So a lot of those firms are seeing that their added value is to deal with their clients and choose the investments for those clients—not with the back office systems and regulation.’

Net flows into the firm’s UK private banking business, headed up by former cover star Brett Williams, rose by 21%.

Steer added the firm expects to see another £2 billion added to the books in Q2 with the as a result of its partnership with WH Ireland. 

In 2016 SEI also added start-ups Netwealth and Munnypot to its client base and extended contracts with Danske Bank and Veritas Investment Management.

‘Our pipeline of new business remains very strong and we expect to announce additional partnerships in the coming months.’

Article source: http://citywire.co.uk/wealth-manager/news/sei-assets-climb-25-on-second-wave-of-outsourcing/a1003873

Sen. Francis Says Home Depot And Others Outsourcing Work While Ending Contracts With Local Providers

Senator Novelle Francis in a press release issued Friday, said he has learned that companies such as Home Depot were choosing to outsource work to companies based outside the territory, while ending contract with local providers. The senator expressed frustration that these companies were apparently not subject to the same level of scrutiny as local firms.

Mr. Francis said he learned last week that Home Depot and other businesses were increasingly outsourcing their services to companies based in Puerto Rico. He did not reveal how or where he received the information, but lawmakers sometimes have access to details not readily available to the public.

“Our local companies, which provide jobs and contribute to our tax base, are disadvantaged by companies that receive benefits but are not subject to the same fees, taxes or licensure requirements,” he said. “Historically, when these outside companies are chosen to carry out these services, they take the lion’s share of the money back to their community. This increases their employment, their tax revenue and the overall economic state of their community while the Virgin Islands continues to suffer.”

The senator called on the Departments of Labor and Licensing and Consumer Affairs to make sure that all companies doing business in the territory are duly licensed and in compliance with local laws.

“We have to level the playing field to ensure that our local companies, who have a vested interest in this community, always receive their fair share of the pie so that they can reinvest in their families and support our local vendors and keep the money circulating in our community,” he said. “When we put these issues in the light, they are corrected for a time, then they resurface with another company. I will continue to champion this cause because I believe that if unfair practices are unaddressed, we will not certainly not achieve the economic parity that our local business owners deserve.”

Article source: http://viconsortium.com/virgin-islands-2/sen-francis-says-home-depot-and-others-outsourcing-work-while-ending-contracts-with-local-providers/

CRM System Support: Outsourcing or In-house Resource. Which …

A CRM system is a tool with a lifecycle of 3 years or more and the main purpose of which is to ensure efficient business support. Since the modern business is regularly and constantly changing, consequently, a CRM system has to be modified regularly and instantly, at the same time providing its uninterrupted and sustained functioning. These truisms force the management to find an answer to the question: what is the optimal way to ensure a CRM system support and enhancement: either by applying in-house resource or by outsourcing? With many years of the SugarCRM support experience, provided to the companies from various industries and countries, we are open with our customers speaking not only about obvious advantages, but about the shadowed side of outsourcing as well.

“Obvious side” of a CRM system support outsourcing

These days one can experience an increasing popularity of outsourcing, particularly in an IT industry. Both large businesses and SMEs become the customers of outsourcing companies. The top managers name different reasons for having chosen such business management pattern. Below is the list of the most common arguments in favor of IT outsourcing, according to brandongaille.com business resource:

In fact, outsourcing not only helps cut down costs, but makes them more transparent and controlled. In order to support a CRM system engaging company’s resources you will have to employ an expert, or even a team of experts, which means a long list of inevitable expenses: salary, overtime, taxes and a range of other operating costs. Nevertheless, the following issues are left unresolved:

  • Where to find specialists needed instantly, even though they are required just for a couple of hours or days
  • How to even on-peak load when there is a need to change some part of a CRM system quickly
  • What to engage a team with during hibernation in order not to suffer payroll expenses in vain

Outsourcing a CRM support, all these issues are no longer your business. You pay only for the service needed at the particular moment based on previously specified conditions.

Since a professional integrator of CRM solutions possesses personnel resource, normally unavailable for a non-core organization, outsourcing not only provides the reduction of CRM support costs but also ensures higher quality of services in best time.

Engage with customers in real-time across every channel, no matter the medium. Use visitor tracking and email analytics to know what your customers are seeing.

Nevertheless, despite of the obvious economic gain of a CRM system support outsourcing, the issue requires a balanced decision. For 12 years INTEGROS has provided SugarCRM support to various companies based in different countries so our experience allows us to focus the attention on a number of aspects that are worth knowing about and that should be discussed before transferring a SugarCRM support to outsourcing.

“Shadowed side” of a CRM system support outsourcing

There are several outsourcing aspects that must be considered:

  • Speed service delivery
  • Confidentiality
  • Costs control
  • Security in the long-run prospect

Let us take a look at each of them, from a simple to more complicated ones.

Speed service delivery. Choosing a CRM support team, especially from abroad and moreover from another continent, one should take into account the service speed level. If it concerns the CRM system customization, the issue is not that critical, but if you outsource the user support and there are 6 time zones between you and a service provider, you have to be sure that the provider will be able to consult your specialists at the operational time that is required.

Confidentiality. In any event you will have to provide a CRM system support supplier with the access to some confidential information. Therefore, sensitive data access rules have to be agreed upon in detail and NDA has to be signed.

But even more crucial thing is to stipulate the working rules of the service provider with your direct competitors in advance, especially on the territory where your company operates.

Costs control. Involving the competences you do not personally possess, there is a risk to lose control over the relevance of the work scope done and its cost, which can even the outsourcing economic benefit.

To prevent this you have to make sure that the supplier will provide you with detailed reports on specialists’ work of all categories and at the same time you should have the right to disapprove the billing of the “doubtful” works.

Security. As they say: “All good things come to an end” and even the most intimate alliances may fall apart. There may be varied reasons for that: an outsourcer leaves the business, your dissatisfaction with the service quality or price, etc. In order not to lose control over a vital business system, such a communication model should be built with an outsourcer which will allow using the outsourcing advantages but your company will not become a partnership victim with the service provider. First and foremost it concerns the work registration rules and procedures: business requirements, software code and releases documentation. Make sure that everything that is transferred by the service provider will be properly documented, since it is your guarantee to pass on the CRM support to a more efficient team.


We hope that INTEGROS’s experience and recommendations will help you take advantage of all the benefits outsourcing presents and at the same time maintain control over a CRM system, guarantee confidentiality and service efficiency.

Article source: https://integroscrm.com/crm-system-support-outsourcing-or-in-house-resource-which-way-to-go/