A lot of money is invested by companies on implementing internal web sites, developing HR for the intranet to facilitate employee and management ‘self-service’. The aim is often to increase employee understanding of company goals and procedures and reduce workload on key personnel, enabling these personnel to become more strategic. Furthermore intranets can provide a greater degree of flexibility for individuals and groups as well as assist in the creation of a ‘learning organization’. However, despite the potential benefits to both the individual and the organization, utilization of these systems is generally low. So how can we get employees motivated to use self-service websites? The creation of an effective internal website
The evidence on this is actually mixed – in the United States studies have shown that in general outsourcing has a neutral effect on jobs if that outsourcing is done within the country. The types of jobs that are traditionally outsourced tend to fall into the range of low skilled or single skilled activities. Here we can think of typical clerical work or generic IT support – and it is in these areas that the structure of work is changing. Does outsourcing cause jobs to be lost in the host country?
Many Change Managers assume that if the rationale for change is made clear to the organisation then they will go along with it. In the process of demonstrating the need to change and an understanding of the impact (on themselves and their group) employees will buy- in and thereafter work actively to realise it. There is an assumption behind all this that ‘Change’ is negotiated and develops over time and that the change agent’s task is merely to make clear the imperatives and the people will fall into place. Put managers and employees to work on the change to reduce resistance
Moving non-core activities performed in-house to specialists outside the company helping the entrepreneur or business to focus on the core competencies and improve performance standards is the main premis of outsourcing. The growth and rewards of this practice can be quite high but the downsides are daunting. How to Make Outsourcing Work
Remote/virtual staff must clearly understand why they exist and be able to translate their purpose into actions. Research suggests greatest problem for staff and managers is still communication. Managers must become results oriented, shift from being a controller to a leader or coach. Need to develop specialised communication and planning skills, including the ability to communicate well electronically. How to manage remote staff – tips and guidelines