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Unions in pay talks oppose plan to allow more outsourcing

Public service trade unions have signalled they will strongly oppose any reforms proposed by the Government that would facilitate more outsourcing of services.

It is understood that at the talks on the new public service pay deal the Government indicated that it wanted to remove measures which unions view as safeguards against the external provision of existing public services.

Sources said Government representatives had not given any details of specific services which it would want to outsource in the future.

Under the existing Lansdowne Road agreement, Government departments and agencies have to consult unions on any plans for outsourcing of services and, in such circumstances, the cost of labour must be excluded from the business case supporting such an initiative.

It is understood that as part of the talks on the new pay accord, the Government wants to be allowed to consider labour cost savings in the cost-benefit analysis of any future outsourcing plan.

Union sources said their position was not that there should be a blanket ban on outsourcing but that they would strongly oppose any removal of the curent safeguards.

Sources also said that talks on Tuesday regarding Government proposals to reform rostering arrangements ended inconclusively and that the management side had not tabled any specific proposals.

Meanwhile, the Government is expected on Wednesday to begin discussing highly controversial proposals to have some public service groups – which are considered to have more valuable pensions – contribute more for their pension benefits. Strong opposition is expected from groups such as gardaí.

The talks on Wednesday are also expected to feature the requirement for staff to work additional hours without extra payment – another highly controversial area for many unions.

Article source: http://www.irishtimes.com/news/ireland/irish-news/unions-in-pay-talks-oppose-plan-to-allow-more-outsourcing-1.3093895

NelsonHall Names Unisys an Application Outsourcing Leader

BLUE BELL, Pa., April 10, 2017 /PRNewswire/ — Unisys Corporation (UIS) today announced that leading Outsourcing Research and Analysis firm NelsonHall has positioned the company as a Leader in the new NelsonHall Vendor Evaluation and Assessment Tool (NEAT) report on Application Outsourcing.

The report identifies Unisys specifically as a Leader in the “Overall” market segment, stating that the selection “reflects Unisys’ overall ability to meet future client requirements as well as delivering immediate benefits to application outsourcing clients.”

The report also calls out Unisys’ strengths, including its holistic approach to service delivery by integrating infrastructure and application services:

By integrating many of its capabilities into tools (such as ITSM and monitoring) that can span both applications and infrastructure, [Unisys] can present a compelling case for economies of scale.

Unisys’ use of automation and analytics positions it well, and it will be even better positioned once its cognitive solutions are offered later this year. Its parallel efforts to build out toolsets targeted at specific industry needs also represent an important step in evolving its capabilities.

In addition, the report remarks that Unisys provides “[b]road toolset offerings across DevOps” and notes the extra value that Unisys Stealth® micro-segmentation security software – which creates segments within an organization where only authorized users can access information, while others cannot even see that those segments exist – can yield for “target markets such as public sector and FSI [financial services industry].”

“Unisys seeks to differentiate itself in application outsourcing by providing solutions focused on security and integration with the client’s total infrastructure,” said David McIntire, NelsonHall research director and author of the report. “That integrated approach to developing and refining applications is important to enterprise clients in an era when success in digital business depends on marshalling all enabling technologies to deliver new levels of service to customers and seize quickly on continually evolving business opportunities.”

“Unisys is proud to be positioned as a Leader in this influential report,” said Andy Stafford, senior vice president, Services, Unisys. “This recognition demonstrates the value of our approach: providing clients with secure, contemporary applications, tailored to their specific vertical industry, that draw on a range of integrated IT resources to provide a competitive edge in digital business.”

Click here for a copy of the NelsonHall NEAT Report on Application Outsourcing.

Click here for information on Unisys Application Services.

About Unisys

Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytics, cloud and infrastructure services, application services and application and server software. For more information, visit www.unisys.com.

Follow Unisys on Twitter and LinkedIn.

About NelsonHall

NelsonHall is the leading global BPS and ITS research analysis firm. Founded in 1998, the company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. NelsonHall also offers a suite of “Speed-to-Source” tools, including NEAT, that assist buy-side executives in saving time and money, while enhancing the quality of their sourcing decisions, in BPS and ITS evaluations.

RELEASE NO.: 0410/9493

Unisys and other Unisys products and services mentioned herein, as well as their respective logos, are trademarks or registered trademarks of Unisys Corporation. Any other brand or product referenced herein is acknowledged to be a trademark or registered trademark of its respective holder.

UIS-C

To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/nelsonhall-names-unisys-an-application-outsourcing-leader-300436687.html

Article source: http://finance.yahoo.com/news/nelsonhall-names-unisys-application-outsourcing-115600585.html

Outsourcing service left Scottrade Bank customer data exposed

Business process outsourcing (BPO) service provider Genpact left customer information at Scottrade Bank vulnerable through a cloud server that did not have the right level of security.

According to Scottrade Bank, information about 20,000 people and businesses in its small business-to-business (B2B) unit was not fully secured.

Genpact has admitted the mistake and secured the information  as soon as it was alerted and discovered the origin of the error.

“Genpact works exclusively with the B2B bank unit and has no access to any other information at our firm,” said Scottrade in a statement. “This appears to be a case of isolated human error by the supplier in handling the dataset.

“It is important to note that we hold all of our third-party suppliers to rigorous information security standards. The supplier has acknowledged responsibility for this incident. This is a discrete issue with no link to any other aspect of our business. Our own systems remain secure and were not involved in this matter.”

Genpact is currently trying to find out whether the data was accessed and has hired a forensics firm to help it.

The case fires a warning to enterprises to be prepared to deal with problems caused by service providers.

In the UK, the Information Commissioner’s Office can impose a maximum fine of £500,000. In October 2015, TalkTalk was hit with a record £400,000 fine over the cyber attack in 2015 that exposed personal details of more than 150,000 customers. But the reputational damage for businesses can be far greater.

This is a particularly important issue for UK companies, which are highly dependent on BPO and IT service providers, yet may be unprepared for disruption caused by supplier mistakes.

According to research from Deloitte, 80% of UK businesses are very dependent on services from outsourcing providers. The same research found that one-third of businesses in the UK have  experienced major disruption or complete failure due to the actions of an outsourced service provider in the past three years, but also revealed that only 11% were prepared for this.

It is essential to ensure cloud contracts protect the customer’s business against data loss. Talking to Computer Weekly in February, outsourcing consultant Bob Fawthrop cited a case he was involved in where a cloud-based financial transaction supplier that was going to move data from one system to another would not take responsibility for data loss, despite the fact that it was moving the data.

Article source: http://www.computerweekly.com/news/450416537/Outsourcing-service-left-Scottrade-Bank-customer-data-exposed

UK outsourcing deals extended because of Brexit workload

UK outsourcing deals extended because of Brexit workload

Article source: https://www.ft.com/content/fa80d526-1b7a-11e7-a266-12672483791a

DailyTimes | Pakistan yet to be recognised as global outsourcing …

KARACHI: Pakistan is yet to make its name as a global outsourcing location and hence is not reaping many benefits from the global Information and Communication Technology (ICT) value chain while Pakistan Software Export Board (PSEB) need to facilitate interests of global IT Players in establishing business linkages with local IT houses.

This was stated by Ministry of Information Technology and Telecom (MoIT) on Saturday in Digital Pakistan Policy 2017.

IT industry’s global technology players are needed to not only outsource their development work to Pakistan but also to incubate or invest in Pakistani start-ups to create viable and profitable businesses and help steer the IT sector to the next level.

Increased and improved promotion of the Pakistan’s IT industry, products and services in the local and international markets is essential, it added.

Weak enforcement of judicial system regarding Intellectual Property Rights (IPR) protection, consumer rights and arbitration procedures including inventions, software code/solutions, trademarks, designs, literary works, and trade secrets etc is key issue. Existing legal framework for the protection of IPR, for both foreign and domestic business/trade needs to be further strengthened. Enforcement measures are needed to ensure proper implementation of the existing laws to control the software piracy and to assure the protection of intellectual property rights of both foreign and local software, said the policy. To adequately address and improve the international rankings in governance, entrepreneurship, knowledge capital, accessibility, demand stimulation and ICT skills, the IT policy focuses on four broad areas for implementing the policy imperatives which include sectoral digitization, cross-sector collaboration, IT sector sustainability, entrepreneurship and innovation.

The MoIT will develop an ‘Action Plan’ along with relevant ministries and departments detailing the time frame and outputs. MoIT will play the role of an enabler and facilitator, providing necessary guidance where required while other federal ministries, divisions and departments will take the lead role for the implementation of policy strategy falling within their domain.

MoIT said that Digital Pakistan Policy will serve as the foundation pillar for the construction of a holistic digital ecosystem in the country with advanced concepts and components for the rapid delivery of next generation digital services, applications and content.

Pakistan’s IT industry also needs to cover unique sales propositions in niche markets to enhance revenue generation. In addition to the digitization of key socio-economic sectors, a multi-channel e-government platform is required to increase the quality and reach of public services stimulating demand for e-services, applications and content.

3G/4G mobile spectrum auction of 2014 has boosted broadband mobile internet penetration, increased smart phone usage, generated demand for relevant digital services and applications, and accelerated the digitization of government and all sectors of socio-economic development. MoIT also outlined the departments and ministers that will responsible for achieving the goals set in the policy. For implementation of the Digital Pakistan Policy, various ministries and departments would be involved, it added.

Article source: http://dailytimes.com.pk/business/09-Apr-17/pakistan-yet-to-be-recognised-as-global-outsourcing-location