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Royston posted this in Planning on August 20th, 2009
By Royston, on August 20th, 2009
For sure cold-calling is not for every sales team or every product or service, but for certain services, cold-calling is very effective in finding prospects willing and able to purchase and is an extremely effective prospecting tool. Because cold-calling, making an unsolicited business approach, either door stepping or by phoning, just like spamming, is surprisingly successful if done well and above all is targeted and
Continue reading How to cold call a client effectively – the road-map to success
Stephanie posted this in Management Practice on August 19th, 2009
By Stephanie, on August 19th, 2009
Remote/virtual staff must clearly understand why they exist and be able to translate their purpose into actions. Research suggests greatest problem for staff and managers is still communication. Managers must become results oriented, shift from being a controller to a leader or coach. Need to develop specialised communication and planning skills, including the ability to communicate well
Continue reading How to manage remote staff – tips and guidelines
Stephanie posted this in Management Practice on August 18th, 2009
By Stephanie, on August 18th, 2009
This article discusses what is meant by diversity, outlines the business case for taking a positive approach to diversity at work, and discusses the psychological underpinnings of related concepts such as stereotyping, prejudice and group membership. Most importantly it will highlight best practice for training and diversity awareness sessions, as recent research highlights that if not done correctly diversity training can actually make things
Continue reading The best practice of managing diversity at work
roymogg posted this in Planning on August 3rd, 2009
By roymogg, on August 3rd, 2009
A Statement of Work (SOW) is a companion document to the services agreement that consists of a narrative description of the products or services to be supplied. A statement of work is a necessity as it refines the understanding between the parties as to what must be delivered and the terms and conditions to be applied. A Statement of Work is in effect a contract between the parties for the service delivery or of a commercial understanding of how to work together in a joint activity with a
Continue reading What is a Statement of Work (SOW)
Royston posted this in Operations on July 27th, 2009
By Royston, on July 27th, 2009
Rather than a service credit clause, it is far better to put in place governance that forces the supplier to act to fix the issue, perhaps to the extent of the customer being able to call in independent consulting advice at the supplier’s expense to support service
Continue reading Should we include service credits when we design a service level agreement?
Stephanie posted this in Policy on July 19th, 2009
By Stephanie, on July 19th, 2009
An assurance policy is a high level statement of objectives and approaches that are further worked out in the Quality Plan – shown here in this post is an example of the main clauses in the policy statement typically signed off by senior
Continue reading Quality assurance policy – this is a high level statement of aims and objectives
Stephanie posted this in Leadership on July 12th, 2009
By Stephanie, on July 12th, 2009
Research on motivation and leadership continued for many years with little interaction between the two areas, although more recently motivational concepts have been drawn upon to understand leadership processes. Many motivational theories were posited to have direct implications for leader behaviour, however the evidence for motivational impact is
Continue reading What is the relationship between leadership and Motivation?
Stephanie posted this in Policy on July 9th, 2009
By Stephanie, on July 9th, 2009
This post covers the essential elements of a training and development
Continue reading Main Content for a Training and Development Policy
Royston posted this in Leadership on June 23rd, 2009
By Royston, on June 23rd, 2009
We often talk about leadership but it is a controversial concept and there is little agreement about what it
Continue reading What is leadership and does it matter?
admin posted this in Management Practice on June 23rd, 2009
By admin, on June 23rd, 2009
Planning to achieve the benefits is an essential task if we want to gain the advantages from
Continue reading Planning to achieve business benefits from Outsourcing essential – free ebook on BizFace
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