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admin posted this in Business on August 20th, 2013

HM Treasury kick-starts the end of the government outsourcing mega-deal

treasury

HM Treasury has become one of the first Whitehall departments to formally signal its intent to break up its existing single-supplier outsourcing mega-deal. The department is inviting suppliers to provide feedback on its proposed new approach for sourcing IT – a model that is likely to be repeated for many of the major outsourcing deals that are due to expire in the next two years.

The new model is designed to make it easier for smaller IT suppliers to win government business, thereby reducing the hold of the “oligopoly” of large system integrators that dominate Whitehall IT. The Treasury is one of the smaller departments in IT terms, with just 1,235 users, but the principles of its proposed ICT 2015 programme reflect much of the thinking of the new digital strategy laid out by the Government Digital Service (GDS) and government chief technology officer (CTO) Liam Maxwell. “To ensure alignment with

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Royston posted this in Management Practice on February 3rd, 2011

Top Tips for Conference Speakers

I have sat through and given a few presentations in my time so based on my experience of sitting through a conference or two I have put together a few tips:

Preparing For The Event

Read the proposed conference flyer and match your points to the theme.
The flyers can help on the direction of the content – it is always a good idea to discuss the content further with the Conference Producer before you prepare ‘it’.
Cicero over two thousand years ago said a good speaker learns fast and is knowledgeable and expert about the subject – know your subject in depth and provide evidence during your speech that you know what you are talking about.

Content

If you are speaking at a conference attracting senior-level decision-makers from across your sector ask yourself:

What do they want to hear?
What do you want to say?
Where does the crossover lie?

Watch out! – Presentations from speakers

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Royston posted this in Project Management on January 9th, 2011

The Project Audit Process

The process of carrying out a project audit starts with initiation. In this activity a meeting with the prime stakeholder is held where the scope of the audit is agreed, a list the questions that need to be answered is drawn up and basic facts about the project such as scale, locations, goals, history, and progress to date are garnered. The output of the initiation is a plan of attack of the

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Royston posted this in Business on December 21st, 2010

Ticket Inspections Southern Rail

I’m on a roll today so I thought I’d share another of my irrational moans

The question of the first class ticket and the freeloaders. Now, when I feel like being a big shot I buy a first class season ticket from Lingfield to London so as to enjoy the privilege and peace and quiet of the first class ‘cabin’ on your Southern Services Rail. Now leaving aside that the ‘first class cabin’ is in every respect exactly the same as the paupers ‘enjoy’ then only thing you get is a half decent shot at a seat for the whole journey. So you can imagine dear reader that I get rather wound up when one of the lower orders piles into the first area and plonks himself down in a seat – cap wrong way around, reading the Sun and backside hanging out of his jeans – with clearly no first

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a_facchini posted this in Leadership on July 1st, 2010

What is leadership in a crisis

These days, you get dozens of results by searching for “leadership” and “economic crisis” on Google. The same happens when searching for “leadership” and “downsizing”. The general consensus is clear: during challenging times, individuals look to their leaders for inspiration, guidance and reassurance. But leaders are also the first to be blamed when things go wrong and people start losing their

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Royston posted this in Operations on June 26th, 2010

Get a service level agreement organised

The success of the Service Level Agreement (SLA) is also observed closely by your staff. We have seen in our outsource work that staff notice only too well whether their original employer is getting value or just being ‘ripped off’ and often have great fun when it does go wrong. This keen appraisal of how it works in practice impacts upon their own motivation and their relationships with both you and the outsource organisation. This excerpt from an interview gives an indication of how staff can view the situation:

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admin posted this in Planning on June 23rd, 2010

Do you have a feasible project?

The best way to find out whether your project is feasible is to complete a Feasibility Study. This process helps you gain confidence that the solution you need to build can be implemented on time and under budget. So here’s how to do it in 5 simple

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Royston posted this in Operations on March 13th, 2010

SERVQUAL - measuring service quality

SERVQUAL (Service Quality) is a self-administered questionnaire designed to measure how customers view/judge service quality. Parasuraman et al (1994) defined service quality as the degree of discrepancy between customers’ normative expectations for the service and their perceptions of the service performance.
Parasuraman made the assumption that customers judge service quality by making a comparison between their expectation of the service that they should receive and their perceptions of the service that they actually

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Royston posted this in Management Practice on February 17th, 2010

What is a core competence and how can it be recognised?

A core competency can take various forms, including technical/subject matter know-how or a particular business process. It can also be the possession of a key resource such as close relationships with customers and other suppliers in the value chain. An important aspect of a core competence is its embedded nature in the organisation’s activities – true core competences are difficult to extract from an organisation in a simplistic

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Royston posted this in Operations on November 1st, 2009

HR Operational Improvement – managing your care staff and delivering better care

The need to effectively manage human capital is placing increased demands on the human resources team in every enterprise. Especially in those organisations managing diverse highly skilled

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