Featured Images

How to find the right outsourcing partner for your business

A growing number of enterprises are now looking to outsourcing specific business processes to business outsourcing firms because of its efficiency in improving their operations and its cost effectiveness. However, not all BPOs are created equal. It is essential to know what to look for when outsourcing to reap the benefits and achieve better bottom lines. According to Prople, Inc., one of the leading business processes outsourcing companies, the following are the key considerations when looking for the right outsourcing partner for your business.

Credentials and track record

Check the company background of your potential outsourcing partner. This will give you a better knowledge of its experience and track record. One effective way of doing it is by asking them to present samples of their previous and current clients and other references to check how they manage the business processes. You should also conduct a face-to-face meeting to know if they have enough understanding of your company’s workflows and business process requirements. By doing so, you can also ensure that they can carry out your business goals.

Financial stability

Your outsourcing partner can either make or break your company. That is why it is important to take note of its financial stability to ensure that it can be able to deliver all the outsourced services sufficiently. It will also help you determine if your partner will be able to grow with you in the long run.

End-to-end outsourcing solutions

Make sure that the partner you choose can provide end-to-end outsourcing solutions. These solutions will allow them to render a more comprehensive process in completing all the tasks. It also allows for delivering the maximum level of outputs for the least possible total costs because it reduces the necessary employees. For instance, an end-to-end accounting solution does all the tasks from the chief-financial-officer level down to the invoice encoders.

Communication and accessibility

Communication is one of the key factors in meeting the desired benefits of outsourcing. Thus, you have to ensure that your outsourcing partner speaks a common language, usually English, to eliminate miscommunication. Furthermore, your outsourcing partner must be accessible to other means of communication such as e-mail, VOIP, and among others, and always available despite a possible difference in time zones. It is also important that key members of the servicing team are accessible should any concern arise.

Cultural compatibility

Cultural differences are common between countries and even companies because of the varied views and perspectives. Thus, it is also important that your outsourcing partner has a better understanding of your culture. In that way, you can make sure that it understands your organization and as well as your employees. Prople Inc. is one of the leading business processes outsourcing companies in the Philippines. It provides end-to-end business outsourcing solutions across human resource, accounting and finance, and tax and data management. The company also assists enterprises of any size to be more productive and profitable through its proven, best-in-class methodologies and solutions that ensure customers’ business stability and progress.

It is staffed by a team of value-driven professionals, such as accountants, auditors, project managers, business analysts, engineers and IT experts, who have extensive experiences ideal for achieving their client’s business goals.

For a complete list of Prople Inc.’s services, visit their website at https://www.propleinc.com/.

Article source: http://business.inquirer.net/215906/find-right-outsourcing-partner-business

Trondheim 2016 Gala Dinner

Euroma Trondheim 2016

A well known conference for an academic getaway is the Euroma conference. An annual event, where academics from around the world, including the UK, gather and discuss important matters around operations management. Included in this brain expanding event is a brain cell destroying gala dinner where some 500 or so Profs and Lecturers drink copious quantities of alcohol out of the sight of prying eyes of the university  🙂

Here is a short clip of the fantastic entertainment put on for the Gala dinner by our hosts. More on the actual content of the conference later.

Past England Manager Grahame Taylor

Here is a nice picture of Stephanie, one of our regular contributors, in an earlier reincarnation as a computer word processing sales manager. The football manager in the picture is Grahame Taylor England’s manager from 1990 to 1993 when he had a bit of a raw deal with a Dutch player scoring a killer goal after a dreadful foul (see here the story http://bbc.in/1QzjJNs). Anyhoo here is Grahame in happier times at Aston Villa.

Grahame Taylor tries out a word processor

Stephanie as sales manager at Philips

 

The creation of an effective internal website

How to set up an effective internal website?

Self-service take-up

A lot of money is invested by companies on implementing internal web sites, developing HR for the intranet to facilitate employee and management ‘self-service’. The aim is often to increase employee understanding of company goals and procedures and reduce workload on key personnel, enabling these personnel to become more strategic. Furthermore intranets can provide a greater degree of flexibility for individuals and groups as well as assist in the creation of a ‘learning organization’. However, despite the potential benefits to both the individual and the organization, utilization of these systems is generally low. So how can we get employees motivated to use self-service websites?

7 Best Practice Tips:

  1. Make sure each business area or department on the intranet are involved in the design, implementation and evolution of their web sections. Better still, ensure they plan and define their expectations and use of the web to ensure goal attainment. The system is far more likely to be effective if it is business needs driven.
  2. Ensure the end users are monitored and asked for feedback on the web sections and any changes – don’t forget though if you ask for feedback use it!
  3. Enthusiastic support from the very top is essential you need you people to think; ‘if the boss feels it is important then perhaps so should I’.
  4. All information on the web must be important, relevant to users jobs, and benefit them in their work. If you can include aspects of work that they must use or use because it is simpler (such as forms of ‘self-service’ vacation application or time recording), it will help increase usage.
  5. A searchable, easy to navigate, repository of information is essential – must also be up to date and current. Whilst care should be taken not to overload people with too much information, research shows staff can become more productive if they do have easy access on the intranet to a range of company documentation.
  6. Do ensure people are given recognition for any work published or pages developed on the web. This not only increases motivation but ensures changes can be communicated to the right person – which will increase accuracy and reliability.
  7. Technically the system must be fast, reliable, and easy to use. If staffs have to invest time finding information and/or struggle with the system, they will give up. There are detailed best practice guidelines for the technical development of websites available, which include use of color, format and content presentation. Which include use of color, format and content presentation, identifying new items, ensuring no broken links, and reducing the number of clicks/ease of navigation – Get a guide and stick to it

3 things to Avoid:

  1. Do not leave it all to the IT department to organize – it is usually a disaster. They can only take responsibility for the technical aspects, not motivating individuals or selling business practices. The strategic effectiveness of intranets will be badly affected if content and structure is left solely to IT.
  2. Do not assume that staff will start to use it in time, or after a short initial training course. They will need good reasons for using the system so be patient.
  3. Do not use as a general data repository or an uncontrolled mass-communication device. People suffering from information overload actually reduce the time and effort spent on the system and can miss the information that is valuable.

Developing these areas of best practice should enable your organization to be effective and ensure investment in intranets is not wasted.

So how is your internal intranet strategy going?

Stephanie

HM Treasury kick-starts the end of the government outsourcing mega-deal

HM Treasury has become one of the first Whitehall departments to formally signal its intent to break up its existing single-supplier outsourcing mega-deal. The department is inviting suppliers to provide feedback on its proposed new approach for sourcing IT – a model that is likely to be repeated for many of the major outsourcing deals that are due to expire in the next two years.

The new model is designed to make it easier for smaller IT suppliers to win government business, thereby reducing the hold of the “oligopoly” of large system integrators that dominate Whitehall IT. The Treasury is one of the smaller departments in IT terms, with just 1,235 users, but the principles of its proposed ICT 2015 programme reflect much of the thinking of the new digital strategy laid out by the Government Digital Service (GDS) and government chief technology officer (CTO) Liam Maxwell. “To ensure alignment with the current direction of government ICT, to encourage SME participation and to deliver efficiencies in its supply chain, the department intends to break up this single provider arrangement into a number of discrete contracts,” said the prior information notice published by the Treasury.

The new sourcing model will be based on a number of discrete “service towers”, operating under an over-arching managed IT services function. The towers, suggested by the Treasury, include core IT services such as business applications; hosting and delivery; wide area networks (WAN); and printing services. The Treasury is seeking feedback from the market on its proposed approach. “As this is a new operating model for government ICT, HM Treasury is proactively seeking feedback from the market on our proposed model. We intend to test with the market both our proposed operating model and the individual requirements and contracts. The objective of this exercise is to seek feedback on our proposals and to test the ability of the market to respond,” said the programme prospectus issued by the department.

The Treasury’s existing IT services are provided by Fujitsu, under a £50m deal signed in 2009. The Department for Environment and Climate Change (DECC) is another Whitehall department that told Computer Weekly it plans to end its existing Fujitsu contract in 2014. The government wants to put 50% of all new IT spending through SME suppliers and double the wider Whitehall target of 25% of all procurement to go to small businesses.

via HM Treasury kick-starts the end of the government outsourcing mega-deal.