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Business & Management

  • How to find the right outsourcing partner for your business - admin

    Check the company background of your potential outsourcing partner. This will give you a better knowledge of its experience and track record. One effective way of doing it is by asking them to present samples of their previous and current clients and other references to check how they manage the business processes. You should also conduct a face-to-face meeting to know if they have enough understanding of your company’s workflows and business process requirements. By doing so, you can also ensure that they can carry out your business goals.

  • Trondheim 2016 Gala Dinner - Royston
  • Past England Manager Grahame Taylor - Royston
  • The creation of an effective internal website - admin

    A lot of money is invested by companies on implementing internal web sites, developing HR for the intranet to facilitate employee and management ‘self-service’. The aim is often to increase employee understanding of company goals and procedures and reduce workload on key personnel, enabling these personnel to become more strategic. Furthermore intranets can provide a greater degree of flexibility for individuals and groups as well as assist in the creation of a ‘learning organization’. However, despite the potential benefits to both the individual and the organization, utilization of these systems is generally low. So how can we get employees motivated to use self-service websites?

  • HM Treasury kick-starts the end of the government outsourcing mega-deal - admin
  • Humour Goes Viral - admin
  • 10 Ways to Enhance Your LinkedIn Profile - Royston

    Social media sites are more popular than ever and with over 100 million users LinkedIn is in the top five most popular. LinkedIn is the world’s largest professional network and is an extremely resourceful tool for job hunters, recruiters, business owners, etc. Once you sign up for a LinkedIn account, you must create your professional profile. The more effective your profile, the more professionals can find you and connect with you.

  • Viral email marketing what works? - Royston

    Stop with the enforced e-mail forwards already! Trying to force or bribe people to forward your info to a friends or family in order to be rewarded or win looks skanky in today's ultra-permission-based world. Especially when you tell visitors nothing about their friend's or family’s privacy in the space directly next to the e-mail form.

  • Top Tips for Conference Speakers - Royston
  • The Project Audit Process - Royston

    The process of carrying out a project audit starts with initiation. In this activity a meeting with the prime stakeholder is held where the scope of the audit is agreed, a list the questions that need to be answered is drawn up and basic facts about the project such as scale, locations, goals, history, and progress to date are garnered. The output of the initiation is a plan of attack of the audit.

  • 6 Ways to Start with Facebook Marketing - Royston

    When it comes to social networking Facebook is the largest of the social networks online - with more than 500 million registered users and the average user connected to 80 community pages, groups or events. For businesses this means that a Facebook page or other piece of Facebook real estate can be a serious way to generate social and viral traffic. There are 900 million objects that people could interact with which means in marketing terms if you want to get noticed you need to stand out. So you need to provide something that others don’t (unlikely) or what you do must be better than the competition.

  • Ticket Inspections Southern Rail - Royston
  • Always Use Double Opt-In for your Email Newsletters - roymogg

    Today’s Internet marketing is plagued with email spam as spammers keep hammering our email inboxes with multiple offers for prescription drugs, get rich schemes and other more intimate products. To avoid being labelled as a spammer (and keep your marketing reputation intact) you need quality email content sent only to subscribers and only after receiving a double opt-in consent to do so. Your focus is to build a loyal responsive list of subscribers willing to receive your emails. And the safest way to build that list is with the double opt-in process.

  • Create an Email Bulletin that works! - Royston

    Have you been bombarded with email bulletins that are all lit up like July 4th with flash and images and bright colors! It is easy to make a bulletin that frightens the horses but in terms of effective marketing things can be a lot simpler. Like all forms of marketing, an email marketing campaign usually has a single end goal: the conversion of non-buyers into buyers or in our case to get people to join up. Decisions tend not to be made all at once, but rather in a series of small steps toward a commitment. For an email marketer, the first step toward conversion is signing up for your mailing list - after that it’s the click-through. Each time a subscriber takes an action a small behavioral commitment is made to the idea that you are promoting.

  • Which comes first the product or the mailing list? - Royston

    Todays riddle - What is more important – A Product or Mailing List? If you would ask this question, 'Which one is more important – the mailing list or the product?' any savvy marketer would answer you, 'The mailing list'.

  • What is leadership in a crisis - a_facchini

    These days, you get dozens of results by searching for “leadership” and “economic crisis” on Google. The same happens when searching for “leadership” and “downsizing”. The general consensus is clear: during challenging times, individuals look to their leaders for inspiration, guidance and reassurance. But leaders are also the first to be blamed when things go wrong and people start losing their jobs.

  • Put managers and employees to work on the change to reduce resistance - admin

    Many Change Managers assume that if the rationale for change is made clear to the organisation then they will go along with it. In the process of demonstrating the need to change and an understanding of the impact (on themselves and their group) employees will buy- in and thereafter work actively to realise it. There is an assumption behind all this that ‘Change’ is negotiated and develops over time and that the change agent’s task is merely to make clear the imperatives and the people will fall into place.

  • Get a service level agreement organised - Royston

    The success of the Service Level Agreement (SLA) is also observed closely by your staff. We have seen in our outsource work that staff notice only too well whether their original employer is getting value or just being ‘ripped off’ and often have great fun when it does go wrong. This keen appraisal of how it works in practice impacts upon their own motivation and their relationships with both you and the outsource organisation. This excerpt from an interview gives an indication of how staff can view the situation:

  • Do you have a feasible project? - admin

    The best way to find out whether your project is feasible is to complete a Feasibility Study. This process helps you gain confidence that the solution you need to build can be implemented on time and under budget. So here’s how to do it in 5 simple steps...

  • 5 Simple Steps on how to get started with Coaching - Royston

    To make massive income online from your coaching your main goal should be to help your clients to solve their problems. All you need to do is help them out and be reachable when they are in need. Give them one-on-one support and this will make sure that they are always motivated to stay subscribed to your coaching program. Honesty is the key to massive coaching success...

  • The Consulting Process - How to Run an Assignment - Royston

    The consulting process slides from my Kingston Course

  • SERVQUAL - measuring service quality - Royston

    SERVQUAL (Service Quality) is a self-administered questionnaire designed to measure how customers view/judge service quality. Parasuraman et al (1994) defined service quality as the degree of discrepancy between customers’ normative expectations for the service and their perceptions of the service performance. Parasuraman made the assumption that customers judge service quality by making a comparison between their expectation of the service that they should receive and their perceptions of the service that they actually receive.

  • What is a core competence and how can it be recognised? - Royston

    A core competency can take various forms, including technical/subject matter know-how or a particular business process. It can also be the possession of a key resource such as close relationships with customers and other suppliers in the value chain. An important aspect of a core competence is its embedded nature in the organisation's activities - true core competences are difficult to extract from an organisation in a simplistic way.

  • Careers: Attractors, Bifurcation Points and Bull Durham - Jan

    In the 1988 film "Bull Durham," aging minor league baseball catcher and slugger Crash Davis (Kevin Costner) complains to Annie Savoy (Susan Sarandon) about the inherent unfairness that she, rather than he or Ebby Calvin LaLoosh (Tim Robbins), gets to decide which of the two will receive her personal favors and coaching mentorship for the season. He asks her, "Why do you get to choose?... Why don't I get to choose? Why doesn't he get to choose?"

  • HR Operational Improvement – managing your care staff and delivering better care - Royston

    The need to effectively manage human capital is placing increased demands on the human resources team in every enterprise. Especially in those organisations managing diverse highly skilled workforces.

  • Of Earth Quakes and Careers - Jan

    The part of the U.S. where I live was roused from its collective sleep in the wee hours of Friday’s pre-dawn morning by an earthquake that measured 5.2 on the Richter scale The Richter Magnitude Scale and lasted for more than 30 seconds. What was so different from this one and previous others was the intensity -- and the fact that there was time to wonder whether it was going to stop, get worse or maybe even escalate into the "big one" that is long overdue here in the Midwest.

  • Careers and Common Sense - Jan
  • Careers going Global - admin

    Whether you're pondering educational and career choice or career dilemma decisions, globalization presents implications. Peiperl and Jonsen point out that the term "globalization" is now "old hat" and almost "a buzzword" as a business term. However, they claim, the ways in which it is changing careers are only now starting to receive serious attention.

  • Market Segmentation and Positioning - Stephanie

    Marketing segmentation and positioning

  • Careers: Hors d'oeuvres & Referent Others - Jan

    A recently retired manager was telling of a conflict with employee A. It seems that employee A had negotiated a raise with the manager and received one. Both were satisfied until employee A learned that employee B, who was newly hired and less experienced, was already making a higher salary than employee B, in spite of employee A’s recent raise. Employee A protested to the manager, claiming that, regardless of just having received a raise, it was unfair that he should be earning less than employee B. The manager was clearly indignant. His response to employee A was that he negotiated and received what he asked for and should be happy with it. Employee B's salary was irrelevant.

  • Careers: No Ladder to Climb? - Jan

    The most traditional of all career forms is the bureaucratic, hierarchical career. (Kanter, 1989). You know the model. The only way to go is up, and promotions with concurrent pay raises represent career advancement for the most part. This may be fine for the individual who desires to manage at ever-increasing levels of responsibility... and who also accepts the inherent idea that competition intensifies as advancement continues because there are fewer and fewer slots at the top.

  • How to cold call a client effectively - the road-map to success - Royston

    For sure cold-calling is not for every sales team or every product or service, but for certain services, cold-calling is very effective in finding prospects willing and able to purchase and is an extremely effective prospecting tool. Because cold-calling, making an unsolicited business approach, either door stepping or by phoning, just like spamming, is surprisingly successful if done well and above all is targeted and qualified.

  • How to manage remote staff – tips and guidelines - Stephanie

    Remote/virtual staff must clearly understand why they exist and be able to translate their purpose into actions. Research suggests greatest problem for staff and managers is still communication. Managers must become results oriented, shift from being a controller to a leader or coach. Need to develop specialised communication and planning skills, including the ability to communicate well electronically.

  • The best practice of managing diversity at work - Stephanie

    This article discusses what is meant by diversity, outlines the business case for taking a positive approach to diversity at work, and discusses the psychological underpinnings of related concepts such as stereotyping, prejudice and group membership. Most importantly it will highlight best practice for training and diversity awareness sessions, as recent research highlights that if not done correctly diversity training can actually make things worse.

  • What is a Statement of Work (SOW) - roymogg

    A Statement of Work (SOW) is a companion document to the services agreement that consists of a narrative description of the products or services to be supplied. A statement of work is a necessity as it refines the understanding between the parties as to what must be delivered and the terms and conditions to be applied. A Statement of Work is in effect a contract between the parties for the service delivery or of a commercial understanding of how to work together in a joint activity with a client.

  • Build a customer franchise and reduce your churn rates - Royston

    A successful customer relationship management (CRM) approach in a marketing sense is using technology to build long-term customer franchises - enabling loyalty. This reduces churn-rates helps cross selling of other company products or enables up-selling when the time is right. The key to building a customer franchise is the intent of a company to build a long-term relationship based on trust - and not just a commitment to building a long-term sales cycle.

  • Marketing Focus on customers - slide show lecture series from the University of London - Stephanie

    This is the first in a series of lectures given at London University - the title of this one is focus on customers and looks at the psychology of buying behaviour and demographics.

  • Should we include service credits when we design a service level agreement? - Royston

    Rather than a service credit clause, it is far better to put in place governance that forces the supplier to act to fix the issue, perhaps to the extent of the customer being able to call in independent consulting advice at the supplier’s expense to support service resolution.

  • Which kind of tie do you think might be of greater benefit to your career? - Jan

    Job seekers: Get your own network - and make sure it includes plenty of weak ties. If you don't have a network, you can start building one through short-term volunteer projects that involve team work and meeting groups of people -- people whose jobs, interests and abilities are very different from yours. There are also organized networking opportunities; but I have to wonder how much good it really does, for example, when women go to a networking group luncheon and sit at the same table with people they already know.

  • Quality assurance policy - this is a high level statement of aims and objectives - Stephanie

    An assurance policy is a high level statement of objectives and approaches that are further worked out in the Quality Plan - shown here in this post is an example of the main clauses in the policy statement typically signed off by senior management.

  • What is the relationship between leadership and Motivation? - Stephanie

    Research on motivation and leadership continued for many years with little interaction between the two areas, although more recently motivational concepts have been drawn upon to understand leadership processes. Many motivational theories were posited to have direct implications for leader behaviour, however the evidence for motivational impact is unclear.

  • Marketing Principles and Practice - admin

    This slide show covers the introductory lecture for the London University post graduate marketing course. Introduces the broad concepts and sets the ground for the remaining lecture series

  • Main Content for a Training and Development Policy - Stephanie

    This post covers the essential elements of a training and development policy

  • Getting ready for change carrying out a readiness assessment - Stephanie

    Many organizations find that change programmes, even apparently straightforward changes, fail to achieve their objectives. In many cases this is due to unclear aims, uncertain plans and a low awareness of what is required of the people involved.

  • How to Get and Use E-Mail Addresses for Viral Advertising - roymogg

    Viral marketing has an array of possibilities and ways to achieve your overall goals. However, just like everything else, preplanning and the right setup to create success are the things you will need to make it work for you and your e-business.

  • How to Price an eBook - simple strategies to ensure the price is right - roymogg

    You’ve written and compiled an ebook. Now you have to decide how much to charge for it. Finding the right price is essential to the success of your product. If you charge too little, people will think it’s of little value, and they won’t purchase it, or even it they do buy your book, you will have to sell thousands of copies to get to the point where you can begin to see a profit.

  • Forced Change in an Outsourcing – guidelines for communicating to reduce resistance - Royston

    Communicating to employees when they are being outsourced is an essential task and if done well can substantially reduce resistance

  • Change Management Practice: Just do it - sometimes you have to act - Royston

    I was giving a lecture on change management the other day and the class and I were deep in discussion about involvement and ethical behaviour when one of the students asked 'but what if we don't have time for all this pink and fluffy stuff?'

  • What is leadership and does it matter? - Royston

    We often talk about leadership but it is a controversial concept and there is little agreement about what it means

  • Planning to achieve business benefits from Outsourcing essential - free ebook on BizFace - admin

    Planning to achieve the benefits is an essential task if we want to gain the advantages from outsourcing