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British Airways considers plans to outsource 1400 call centre jobs

British Airways is considering outsourcing more than 1,000 UK-based call centre jobs as part of an attempt to cut costs. 

The airline, owned by International Airlines Group (IAG), has asked third party outsourcers to bid  to assess its call centres in Newcastle and Manchester, which employ a total of 1,400 people, with a view to delivering savings by shifting jobs offshore or cutting the number of people needed.

The ongoing downturn in the aviation industry has put BA under severe pressure to axe costs in a bid to compete with the boom in low-cost airlines which have edged in on its market share in recent years.

Earlier this year BA said it would join no-frills airlines Ryanair and easyJet in charging passengers for mid-air meals. BA will sell MS sandwiches, snacks and drinks on economy flights shorter than five hours from January next year under a new deal with the British retailer.

The airline is also planning to squeeze an extra 52 seats on its Boeing 777 flights by shrinking seating space from 2018.

IAG, which also owns Aer Lingus and Iberia, has wiped more than a billion pounds from its expected earnings over the next four years and will cut its spending plans by a third in a bid to weather the fall in sterling and sluggish demand across the travel industry.

Article source: http://www.telegraph.co.uk/business/2016/11/24/british-airways-considers-plans-outsource-1400-call-centre-jobs/

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