America discovered by Welsh Columbus Day now known to be a sham

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As is well known by our American cousins Prince Madog ap Owain Gwynedd heir of Owain discovered America around the year 1200 some 300 years before Columbus and founded a colony near to Alabama (although the exact location of the earlier settlements is in dispute some claiming Tennessee a more likely location). America discovered by Welsh Columbus Day now known to be a sham

How to find the right outsourcing partner for your business

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Check the company background of your potential outsourcing partner. This will give you a better knowledge of its experience and track record. One effective way of doing it is by asking them to present samples of their previous and current clients and other references to check how they manage the business processes. You should also conduct a face-to-face meeting to know if they have enough understanding of your company’s workflows and business process requirements. By doing so, you can also ensure that they can carry out your business goals. How to find the right outsourcing partner for your business

Capita’s shares slump 30% on profit warning

Shares have plunged in Capita, the outsourcing company that operates the London congestion charge. Profits would be hit by one-off costs of up to £25m after it was late to implement new IT systems for the congestion charge. A slowdown in other parts of its business and delays in client decision-making also contributed. Capita’s shares slump 30% on profit warning

SERVQUAL test for Outsourcing

When determining whether service delivery is meeting service expectations, it is useful to seek the views of the actual service users. One tool that we are making available on this site to assess outsource service quality is the OUTSOURCE SERVQUAL (or OUTSERVQUAL). This is a new approach available exclusively from this site as a service to the community. OUTSERVQUAL (Service Quality) is a self-administered questionnaire designed to measure how customers view/judge the service quality of suppliers and is based on the SERVQUAL approach by Parasuraman. Parasuraman et al (1994) defined service quality as the degree of discrepancy between customers’ normative expectations for the service and their perceptions of the actual service performance. SERVQUAL test for Outsourcing

Is Outsourcing Profitable? – Lecture by Prof Strassmann

In this video Prof Strassmann considers, in a very careful way, whether Outsourcing can be profitable. The short answer to this is yes if it is done corrrectly and he points to the main reasons for failure steming from managements inability to manage the process correctly. Especially it seems when it comes to deciding which functions should be considered. Overall a very erudite and insightful contribution. Is Outsourcing Profitable? – Lecture by Prof Strassmann