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admin posted this in outsourcing on June 10th, 2009

The service level agreement why its needed in an outsource

Creating a robust service level agreement is an essential task in an outsourcing transition – without one in place you have no idea of how you are performing in achieving the benefits. Of importance when creating a contract and SLA is to get all the right points down on paper so that there is no confusion in the future as to what was said or

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roymogg posted this in outsourcing on June 10th, 2009

Stress From Outsourcing can kill – we need to manage those staying as well

Stress From Outsourcing can Kill

I was struck by the similarity in the situation when people are laid off during redundancies and the stress caused by the move from one company to another during outsourcing – it strikes me that this is an under researched area and something we as managers should pay more attention to.

Pioneering studies in Scandinavia that took place some years ago, where centralized health care allows researchers access to vast databases of medical conditions and treatment, showed a strong link between downsizing, layoffs and illness. A study by Finnish researchers published in February (2004) in the British Medical Journal, found the risk of dying from a heart attack doubled among permanent employees after a major round of downsizing, with the risk growing to five times normal after four years. What was surprising about this study was that ‘surviving’ employees – those left behind – suffered as much

Continue reading Stress From Outsourcing can kill – we need to manage those staying as well