Comments on: Why Outsourcing often does not deliver value http://roymogg.com/2009/03/28/why-outsourcing-often-does-not-deliver-value/ Operations Management Outsourcing and Management Practice Tue, 17 Apr 2012 20:49:32 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Royston http://roymogg.com/2009/03/28/why-outsourcing-often-does-not-deliver-value/#comment-9 Royston Fri, 15 May 2009 16:15:43 +0000 http://roymogg.com/?p=58#comment-9 Hi Joe, My experience is otherwise - in a project sense we can always put in change notes yes but... The problem in outsourcing is as clients we often assume that particular services are included and they are not. When difficult issues are confronted like sorting out the details in the contract rather than sorting them out you often hear lets sort it out later we will act 'in the spirit of the agreement and so on. It never is sorted out and I have reams of interviews with outsource clients of the heartache caused by hasty agreements with the bulk of the detail ommited only to come bak to bite them later. RoyMogg Hi Joe,
My experience is otherwise – in a project sense we can always put in change notes yes but… The problem in outsourcing is as clients we often assume that particular services are included and they are not. When difficult issues are confronted like sorting out the details in the contract rather than sorting them out you often hear lets sort it out later we will act ‘in the spirit of the agreement and so on.

It never is sorted out and I have reams of interviews with outsource clients of the heartache caused by hasty agreements with the bulk of the detail ommited only to come bak to bite them later.

RoyMogg

]]> By: Joe Nosotti http://roymogg.com/2009/03/28/why-outsourcing-often-does-not-deliver-value/#comment-8 Joe Nosotti Wed, 06 May 2009 11:23:31 +0000 http://roymogg.com/?p=58#comment-8 Interesting article. From reading similiar articles I find that outourcing will deliver short term finincial savings, the long term issues will be operational. I disagree with you on detailed specifications. If the scope of work is not detailed enough an item not covered could become a change notice and an additional cost. What is the title of the D & B article? Interesting article. From reading similiar articles I find that outourcing will deliver short term finincial savings, the long term issues will be operational. I disagree with you on detailed specifications. If the scope of work is not detailed enough an item not covered could become a change notice and an additional cost. What is the title of the D & B article?

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